Get a geriatric care manager, covered by Medicare.

Private care managers charge $150–$300/hour. Hera is covered by Medicare so 90% of Hera families pay $0.

90% of Hera families pay $0 out of pocket

Trusted by doctors at

Trusted by doctors at

Meet your care manager

Meet your care manager

Your geriatric care manager is like a member of the family who understands your loved one’s needs, coordinates with their doctors, and handles the hundred things between visits.

Hera care managers are licensed social workers, registered nurses, and rigorously trained care professionals, all backed by Hera’s clinical team.

Your care manager knows what’s worked for the 1,000+ families we’ve served, like which agencies return calls and which programs actually help.

How it works

How it works

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Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Meet your Hera care team

Your dedicated care manager and a Hera clinician learn your loved one’s story, priorities, medical history, and how they want to age.

Meet your Hera care team

Your dedicated care manager and a Hera clinician learn your loved one’s story, priorities, medical history, and how they want to age.

Personalized ongoing support

Your care manager builds a plan for your loved one to age at home. Then they do the legwork, from appeals and appointments to agencies and insurance, keeping you updated the whole way.

Personalized ongoing support

Your care manager builds a plan for your loved one to age at home. Then they do the legwork, from appeals and appointments to agencies and insurance, keeping you updated the whole way.

Book a free consultation

We'll confirm your parent's coverage. No commitment.

We’ll confirm your parent’s coverage. No commitment.

95% of families stay with us.

95% of families stay with us.

95% of families stay with us.

What our families say

What our families say

  • Okay, you did everything right, because I didn't want to spring on her.”

    Okay, you did everything right, because I didn't want to spring on her.”

    — client, praising how [Hera] briefed the new caregiver about his wheelchair transport needs

    — client, praising how [Hera] briefed the new caregiver about his wheelchair transport needs

    2 hours ago
    2 hours ago

    You tell your supervisor you're wonderful, you're kind, you're caring, you're terrific. You make the agency look great.”

    You tell your supervisor you're wonderful, you're kind, you're caring, you're terrific. You make the agency look great.”

    — client, praising [Hera] care manager's help to her supervisor

    — client, praising [Hera] care manager's help to her supervisor

    6 hours ago
    6 hours ago

    I rave about you to everybody, and... You're so helpful. Really.”

    I rave about you to everybody, and... You're so helpful. Really.”

    — client, praising [Hera]'s care

    — client, praising [Hera]'s care

    6 hours ago
    6 hours ago

    No, it's given me comfort already that you've called.”

    No, it's given me comfort already that you've called.”

    — client

    — client

    8 hours ago
    8 hours ago

    This is why you are a blessing to us”

    This is why you are a blessing to us”

    — client's daughter, describing how [Hera] being heard as her mother's care manager helped get doctors to engage

    — client's daughter, describing how [Hera] being heard as her mother's care manager helped get doctors to engage

    9 hours ago
    9 hours ago

    I wouldn't be able to survive without you, to tell you.”

    I wouldn't be able to survive without you, to tell you.”

    — client, expressing appreciation for [Hera]'s help

    — client, expressing appreciation for [Hera]'s help

    9 hours ago
    9 hours ago

    I'm grateful for everything you've done for me.”

    I'm grateful for everything you've done for me.”

    — client, thanking [Hera] for her help

    — client, thanking [Hera] for her help

    10 hours ago
    10 hours ago

    I was so thankful to receive your call because I didn't know what I was going to do about trying to figure everything out. So, thank you so much, I really appreciate it.”

    I was so thankful to receive your call because I didn't know what I was going to do about trying to figure everything out. So, thank you so much, I really appreciate it.”

    — client, leaving voicemail after [Hera] called to help schedule care

    — client, leaving voicemail after [Hera] called to help schedule care

    10 hours ago
    10 hours ago

    You're patient, you're understanding, and you're wonderful.”

    You're patient, you're understanding, and you're wonderful.”

    — client, praising [Hera]'s care

    — client, praising [Hera]'s care

    1 day ago
    1 day ago

    I can't praise you enough.”

    I can't praise you enough.”

    — client, praising [Hera]'s help coordinating her home care hours

    — client, praising [Hera]'s help coordinating her home care hours

    1 day ago
    1 day ago

    That is extremely helpful for me to hear. I wanted to know, like, where am I not seeing? And I think you… you have seen where we haven't seen yet, so…”

    That is extremely helpful for me to hear. I wanted to know, like, where am I not seeing? And I think you… you have seen where we haven't seen yet, so…”

    — client's daughter, after [Hera] laid out realistic risks and scenarios for her father's care

    — client's daughter, after [Hera] laid out realistic risks and scenarios for her father's care

    1 day ago
    1 day ago

    I really appreciate these phone calls.”

    I really appreciate these phone calls.”

    — client, mid-call, about [Hera]'s check-in calls

    — client, mid-call, about [Hera]'s check-in calls

    1 day ago
    1 day ago

    Are you kidding? I think you're amazing.”

    Are you kidding? I think you're amazing.”

    — client, when asked if she felt confident about the service

    — client, when asked if she felt confident about the service

    1 day ago
    1 day ago

    Thank you for helping me keep him in.”

    Thank you for helping me keep him in.”

    — client's daughter, thanking [Hera] for advocating to keep her father hospitalized rather than discharged early

    — client's daughter, thanking [Hera] for advocating to keep her father hospitalized rather than discharged early

    2 days ago
    2 days ago

    This really is a game changer”

    This really is a game changer”

    — hospital social worker, comparing [Hera] favorably to costly private-pay or minimal city-based care management options

    — hospital social worker, comparing [Hera] favorably to costly private-pay or minimal city-based care management options

    2 days ago
    2 days ago

    You did a wonderful job. Because I wouldn't be able to keep my doctor's appointment if you didn't get into it, handle it.”

    You did a wonderful job. Because I wouldn't be able to keep my doctor's appointment if you didn't get into it, handle it.”

    — client, praising help arranging transportation for his doctor's appointment

    — client, praising help arranging transportation for his doctor's appointment

    2 days ago
    2 days ago

    If it wasn't for you, I wouldn't be able to go to that doctor's appointment.”

    If it wasn't for you, I wouldn't be able to go to that doctor's appointment.”

    — client, praising help arranging transportation for his pre-surgery evaluation appointment

    — client, praising help arranging transportation for his pre-surgery evaluation appointment

    2 days ago
    2 days ago

    [Hera]'s been on top of it, I mean, she can only do as much as she can do”

    [Hera]'s been on top of it, I mean, she can only do as much as she can do”

    — client's niece, reassuring uncle about [Hera]'s efforts

    — client's niece, reassuring uncle about [Hera]'s efforts

    2 days ago
    2 days ago

    Thank you for that wonderful assessment of me. Appreciate it so much.”

    Thank you for that wonderful assessment of me. Appreciate it so much.”

    — client, praising written care assessment from [Hera]

    — client, praising written care assessment from [Hera]

    2 days ago
    2 days ago

    You're my manager, I know that, and you are a good one.”

    You're my manager, I know that, and you are a good one.”

    — client, praising [Hera] as her care manager

    — client, praising [Hera] as her care manager

    6 days ago
    6 days ago

    No, no, no, but you kept everybody on target.”

    No, no, no, but you kept everybody on target.”

    — client's son, after [Hera] kept a tense care conference call focused

    — client's son, after [Hera] kept a tense care conference call focused

    6 days ago
    6 days ago

    You guys have been awesome so far.”

    You guys have been awesome so far.”

    — client's son

    — client's son

    6 days ago
    6 days ago

    You should work for us, or a hospital. You're very good at your job. We like it. I like it.”

    You should work for us, or a hospital. You're very good at your job. We like it. I like it.”

    — ED nurse case manager, praising [Hera]'s case management skills during care coordination call

    — ED nurse case manager, praising [Hera]'s case management skills during care coordination call

    6 days ago
    6 days ago

    Thank you for being there. Thank you for keeping things on track.”

    Thank you for being there. Thank you for keeping things on track.”

    — client, in voicemail to [Hera]

    — client, in voicemail to [Hera]

    6 days ago
    6 days ago

    It's like, honestly, this is so hard to deal with, I don't know how I'd be doing it without you. So, thank you.”

    It's like, honestly, this is so hard to deal with, I don't know how I'd be doing it without you. So, thank you.”

    — client, on navigating a difficult medical situation

    — client, on navigating a difficult medical situation

    1 week ago
    1 week ago

    Amazing, like, all the help, it's really great, really great.”

    Amazing, like, all the help, it's really great, really great.”

    — client's daughter, on the aides and support arranged for her parents

    — client's daughter, on the aides and support arranged for her parents

    1 week ago
    1 week ago

    I really want to thank you for your time, your effort, your patience, your heart. I know it's not easy working with my mom and trying to advocate for the elders here.”

    I really want to thank you for your time, your effort, your patience, your heart. I know it's not easy working with my mom and trying to advocate for the elders here.”

    — client's son

    — client's son

    1 week ago
    1 week ago

    [Hera], she's wonderful, she's really trying to help us.”

    [Hera], she's wonderful, she's really trying to help us.”

    — client's husband, describing [Hera]'s help with the insurance call

    — client's husband, describing [Hera]'s help with the insurance call

    1 week ago
    1 week ago

    I think it's one of the best resources that I've come across, and I really like the program.”

    I think it's one of the best resources that I've come across, and I really like the program.”

    — client's care coordinator at a hospital, describing [Hera]'s program

    — client's care coordinator at a hospital, describing [Hera]'s program

    1 week ago
    1 week ago

    This is like a miracle. This does not happen in life, generally speaking. I mean, this business of this startup that these people started, it's unbelievable. It is too good to be true. And then there's you.”

    This is like a miracle. This does not happen in life, generally speaking. I mean, this business of this startup that these people started, it's unbelievable. It is too good to be true. And then there's you.”

    — client, praising [Hera] and the help she has received

    — client, praising [Hera] and the help she has received

    1 week ago
    1 week ago

    I just want to thank you, thank you, thank you. I couldn't feel luckier.”

    I just want to thank you, thank you, thank you. I couldn't feel luckier.”

    — client, thanking [Hera]

    — client, thanking [Hera]

    1 week ago
    1 week ago

    Again, you're really sticking with me on this. You have no idea what a help it is.”

    Again, you're really sticking with me on this. You have no idea what a help it is.”

    — client, praising ongoing help with appointments and care coordination

    — client, praising ongoing help with appointments and care coordination

    1 week ago
    1 week ago

    I'm so lucky to have you here.”

    I'm so lucky to have you here.”

    — client's wife

    — client's wife

    1 week ago
    1 week ago

    No, you've done such great things for me, [Hera].”

    No, you've done such great things for me, [Hera].”

    — client, amid discussing stress of medication transition

    — client, amid discussing stress of medication transition

    1 week ago
    1 week ago

    You've been following up, and you've been very, thoughtful, and, I can tell you're a caring person by your voice, so, no apologies needed.”

    You've been following up, and you've been very, thoughtful, and, I can tell you're a caring person by your voice, so, no apologies needed.”

    — client, reassuring [Hera] after apologizing for his wife's condition

    — client, reassuring [Hera] after apologizing for his wife's condition

    1 week ago
    1 week ago

    Thank you, [Hera]. I appreciate your help very, very much.”

    Thank you, [Hera]. I appreciate your help very, very much.”

    — client, thanking [Hera] for her assistance during the call

    — client, thanking [Hera] for her assistance during the call

    1 week ago
    1 week ago

    So, your voice, your call, your everything is wonderful.”

    So, your voice, your call, your everything is wonderful.”

    — client, praising [Hera] at end of call

    — client, praising [Hera] at end of call

    1 week ago
    1 week ago

    I also passed on your education to my support group, or at least some of it. And they found it helpful, so it was very helpful.”

    I also passed on your education to my support group, or at least some of it. And they found it helpful, so it was very helpful.”

    — client's daughter, on the caregiver education materials [Hera] provided

    — client's daughter, on the caregiver education materials [Hera] provided

    1 week ago
    1 week ago

    You've got all the bases covered.”

    You've got all the bases covered.”

    — caseworker from partner social services agency, after hearing how thoroughly [Hera] coordinated the client's care

    — caseworker from partner social services agency, after hearing how thoroughly [Hera] coordinated the client's care

    1 week ago
    1 week ago

    You have helped me all along.”

    You have helped me all along.”

    — client, describing [Hera]'s ongoing help with his care

    — client, describing [Hera]'s ongoing help with his care

    1 week ago
    1 week ago

    He'll like talking to you, because you've got common sense.”

    He'll like talking to you, because you've got common sense.”

    — client's family member, about client speaking with [Hera]

    — client's family member, about client speaking with [Hera]

    1 week ago
    1 week ago

    So that's where I'm up to, and you've been so helpful. I thank you, [Hera].”

    So that's where I'm up to, and you've been so helpful. I thank you, [Hera].”

    — client, after [Hera] worked through her medication supply issues

    — client, after [Hera] worked through her medication supply issues

    1 week ago
    1 week ago

    Darling [Hera], I can't thank you enough. There are no words. Thank you again and again. God bless you for getting me the appointment. And I got the message, and I'm so happy and so relieved.”

    Darling [Hera], I can't thank you enough. There are no words. Thank you again and again. God bless you for getting me the appointment. And I got the message, and I'm so happy and so relieved.”

    — client, thanking [Hera] for securing a medical appointment

    — client, thanking [Hera] for securing a medical appointment

    1 week ago
    1 week ago

    I have a funny feeling that, that you're, that you're top shelf.”

    I have a funny feeling that, that you're, that you're top shelf.”

    — client, complimenting [Hera]'s work

    — client, complimenting [Hera]'s work

    1 week ago
    1 week ago

    Again, this has just been… you've made this so easy, and you've just been so nice to be with.”

    Again, this has just been… you've made this so easy, and you've just been so nice to be with.”

    — client, after scheduling assessments with [Hera]

    — client, after scheduling assessments with [Hera]

    1 week ago
    1 week ago

    This context is what actually makes the handoff meaningful, where I don't have to worry about it anymore.”

    This context is what actually makes the handoff meaningful, where I don't have to worry about it anymore.”

    — client's daughter, describing the effect of [Hera]'s care coordination

    — client's daughter, describing the effect of [Hera]'s care coordination

    1 week ago
    1 week ago

    I told him that you were... I was very happy with your service, and that you were really up on things”

    I told him that you were... I was very happy with your service, and that you were really up on things”

    — client's niece, relaying home health aide's praise of [Hera]

    — client's niece, relaying home health aide's praise of [Hera]

    1 week ago
    1 week ago

    On one hand, you have people who are completely monsters and evil and just inconsiderate, and on the other hand, they have people like you and networks, you know... to really help people”

    On one hand, you have people who are completely monsters and evil and just inconsiderate, and on the other hand, they have people like you and networks, you know... to really help people”

    — client, describing the difference between unhelpful officials and [Hera]'s support

    — client, describing the difference between unhelpful officials and [Hera]'s support

    1 week ago
    1 week ago

    I'm very much appreciative of all the work that you're doing. You do this all day long, and this is new to my family, you know?”

    I'm very much appreciative of all the work that you're doing. You do this all day long, and this is new to my family, you know?”

    — client's son, discussing coordination of mother's care and transportation

    — client's son, discussing coordination of mother's care and transportation

    1 week ago
    1 week ago

    I appreciate you and [Hera]. If I hadn't met you when I did, I don't know if I would have got through the stuff that I've gone through since then.”

    I appreciate you and [Hera]. If I hadn't met you when I did, I don't know if I would have got through the stuff that I've gone through since then.”

    — client, reflecting on support during a difficult period

    — client, reflecting on support during a difficult period

    1 week ago
    1 week ago

  • Yeah, and I… listen, [Hera], this really helps me. Thank you very much.”

    Yeah, and I… listen, [Hera], this really helps me. Thank you very much.”

    client, after [Hera] arranged an emergency caregiver for the next day

    client, after [Hera] arranged an emergency caregiver for the next day

    2 hours ago
    2 hours ago

    You have always been there for us.”

    You have always been there for us.”

    client's daughter

    client's daughter

    6 hours ago
    6 hours ago

    She's helped me out a lot, my caseworker. She's like a… she's like my daughter.”

    She's helped me out a lot, my caseworker. She's like a… she's like my daughter.”

    client, describing [Hera] to the medical records rep

    client, describing [Hera] to the medical records rep

    7 hours ago
    7 hours ago

    I so appreciate your calling and keeping in touch. As I said, I still don't know how I got connected with you guys, but I feel like that's a bit of a blessing.”

    I so appreciate your calling and keeping in touch. As I said, I still don't know how I got connected with you guys, but I feel like that's a bit of a blessing.”

    client

    client

    8 hours ago
    8 hours ago

    You could call, because you do an excellent job.”

    You could call, because you do an excellent job.”

    client, agreeing to have [Hera] call the transportation office on his behalf

    client, agreeing to have [Hera] call the transportation office on his behalf

    9 hours ago
    9 hours ago

    The truth is, you are, in my corner, and that's wonderful”

    The truth is, you are, in my corner, and that's wonderful”

    client, praising [Hera]'s support

    client, praising [Hera]'s support

    9 hours ago
    9 hours ago

    If you hadn't gotten this information, I'd still be wandering around in the wilderness.”

    If you hadn't gotten this information, I'd still be wandering around in the wilderness.”

    client, on getting guidance from [Hera] amid a health crisis

    client, on getting guidance from [Hera] amid a health crisis

    10 hours ago
    10 hours ago

    I think you're a gift to me from a universe otherwise gone pretty mad. You're a gift to me.”

    I think you're a gift to me from a universe otherwise gone pretty mad. You're a gift to me.”

    client, reflecting on the support and connection [Hera] provides

    client, reflecting on the support and connection [Hera] provides

    12 hours ago
    12 hours ago

    It's so wonderful to work with you.”

    It's so wonderful to work with you.”

    client, praising [Hera]'s help coordinating her home care hours

    client, praising [Hera]'s help coordinating her home care hours

    1 day ago
    1 day ago

    I think I'm handling things really well, and your support is really important to me. So, thank you again.”

    I think I'm handling things really well, and your support is really important to me. So, thank you again.”

    client, reflecting on preparing for an upcoming appointment

    client, reflecting on preparing for an upcoming appointment

    1 day ago
    1 day ago

    You've done nothing but try to keep it cohesive, and, and maintain the communication of which you're excellent at.”

    You've done nothing but try to keep it cohesive, and, and maintain the communication of which you're excellent at.”

    client, praising [Hera]'s handling of his mother's care coordination

    client, praising [Hera]'s handling of his mother's care coordination

    1 day ago
    1 day ago

    You made a difference. I'm so glad that I got you, because not everybody is as patient to listen to stories.”

    You made a difference. I'm so glad that I got you, because not everybody is as patient to listen to stories.”

    client, thanking [Hera] for her patience

    client, thanking [Hera] for her patience

    1 day ago
    1 day ago

    I wouldn't hire you if you weren't competent.”

    I wouldn't hire you if you weren't competent.”

    client, while [Hera] was faxing his sister's paperwork on his behalf

    client, while [Hera] was faxing his sister's paperwork on his behalf

    1 day ago
    1 day ago

    Thank you so much, you're really a lifesaver, and I appreciate it.”

    Thank you so much, you're really a lifesaver, and I appreciate it.”

    client's cousin, at end of call

    client's cousin, at end of call

    2 days ago
    2 days ago

    I think it's great you got her out of that apartment.”

    I think it's great you got her out of that apartment.”

    client's relative, praising efforts to move client out of a troubled living situation

    client's relative, praising efforts to move client out of a troubled living situation

    2 days ago
    2 days ago

    If it wasn't for you, I wouldn't have been able to go to assessor rides today.”

    If it wasn't for you, I wouldn't have been able to go to assessor rides today.”

    client, praising help getting to his assessment appointment

    client, praising help getting to his assessment appointment

    2 days ago
    2 days ago

    I did read the whole thing, and I wouldn't change anything. It was perfect.”

    I did read the whole thing, and I wouldn't change anything. It was perfect.”

    client, praising the document [Hera] prepared for his doctor

    client, praising the document [Hera] prepared for his doctor

    2 days ago
    2 days ago

    Oh my gosh, you're awesome! This is great, what a great service!”

    Oh my gosh, you're awesome! This is great, what a great service!”

    client's daughter, after learning calls with doctors are recorded and can be summarized for her

    client's daughter, after learning calls with doctors are recorded and can be summarized for her

    2 days ago
    2 days ago

    So much for me to know that you are help… you are there, and you're available, and you're helping me. You know, it's invaluable, so I really appreciate, as you know, as you know.”

    So much for me to know that you are help… you are there, and you're available, and you're helping me. You know, it's invaluable, so I really appreciate, as you know, as you know.”

    client's wife

    client's wife

    2 days ago
    2 days ago

    That's been a lifesaver, because at night, she's been using that, but the aid's been helping her, the nighttime aid, but she's been using that instead of going to the bathroom”

    That's been a lifesaver, because at night, she's been using that, but the aid's been helping her, the nighttime aid, but she's been using that instead of going to the bathroom”

    client's son, about bedside commode [Hera] arranged

    client's son, about bedside commode [Hera] arranged

    6 days ago
    6 days ago

    You're an invaluable resource to the family”

    You're an invaluable resource to the family”

    facility's palliative care nurse practitioner, during care conference call

    facility's palliative care nurse practitioner, during care conference call

    6 days ago
    6 days ago

    You are worth your weight in gold.”

    You are worth your weight in gold.”

    client's family member, thanking [Hera] for her help

    client's family member, thanking [Hera] for her help

    6 days ago
    6 days ago

    Thank you so much, it will save my life.”

    Thank you so much, it will save my life.”

    client's niece, after [Hera] offered to refer an elder law attorney

    client's niece, after [Hera] offered to refer an elder law attorney

    6 days ago
    6 days ago

    You are a godsend, you are a blessing.”

    You are a godsend, you are a blessing.”

    client's son

    client's son

    1 week ago
    1 week ago

    She's better at calming me down, and then explaining in layman terms, so I know what's going on.”

    She's better at calming me down, and then explaining in layman terms, so I know what's going on.”

    client, introducing [Hera] to her vascular doctor

    client, introducing [Hera] to her vascular doctor

    1 week ago
    1 week ago

    I do appreciate it. I just wanted to let you know, like, all that you've been helping with is just, like, it's really, really, really… I can't thank you enough.”

    I do appreciate it. I just wanted to let you know, like, all that you've been helping with is just, like, it's really, really, really… I can't thank you enough.”

    client's daughter, praising help coordinating her mother's appointments

    client's daughter, praising help coordinating her mother's appointments

    1 week ago
    1 week ago

    I think you're the one person who actually hears.”

    I think you're the one person who actually hears.”

    client, describing how [Hera] listens to her struggles with the benefits process

    client, describing how [Hera] listens to her struggles with the benefits process

    1 week ago
    1 week ago

    I can see why now so many people recommended you. This is fantastic.”

    I can see why now so many people recommended you. This is fantastic.”

    referring hospital social worker, after hearing how [Hera] coordinates care

    referring hospital social worker, after hearing how [Hera] coordinates care

    1 week ago
    1 week ago

    I always get emails letting me know what's going on with my patients, which… which has been great. The care plan and everything's been wonderful.”

    I always get emails letting me know what's going on with my patients, which… which has been great. The care plan and everything's been wonderful.”

    client's care coordinator at a hospital, describing referrals to [Hera]

    client's care coordinator at a hospital, describing referrals to [Hera]

    1 week ago
    1 week ago

    You couldn't do it the way you'd do it if you didn't mean it from the heart. You know, you couldn't fake this.”

    You couldn't do it the way you'd do it if you didn't mean it from the heart. You know, you couldn't fake this.”

    client, on [Hera]'s sincerity in helping her

    client, on [Hera]'s sincerity in helping her

    1 week ago
    1 week ago

    So, it's, you know, it's needed, it's welcomed, and it's appreciated, and it doesn't go without notice.”

    So, it's, you know, it's needed, it's welcomed, and it's appreciated, and it doesn't go without notice.”

    client, describing [Hera]'s help

    client, describing [Hera]'s help

    1 week ago
    1 week ago

    She paid attention, I think it was because of you at contact. I really seriously say, it's you, [Hera], that made a difference.”

    She paid attention, I think it was because of you at contact. I really seriously say, it's you, [Hera], that made a difference.”

    client, on how [Hera]'s outreach finally got a response from her neurologist's office

    client, on how [Hera]'s outreach finally got a response from her neurologist's office

    1 week ago
    1 week ago

    I feel more tranquil.”

    I feel more tranquil.”

    client, describing how talking to [Hera] makes her feel

    client, describing how talking to [Hera] makes her feel

    1 week ago
    1 week ago

    You know, [Hera]. You've been so good with everything, and you're probably very good with this too, and I should be listening to you. Give me a chance, and I guess we're gonna wind up with it.”

    You know, [Hera]. You've been so good with everything, and you're probably very good with this too, and I should be listening to you. Give me a chance, and I guess we're gonna wind up with it.”

    client, reflecting on [Hera]'s help with her benefits applications

    client, reflecting on [Hera]'s help with her benefits applications

    1 week ago
    1 week ago

    You have helped me a great deal in the past, and I appreciate your help.”

    You have helped me a great deal in the past, and I appreciate your help.”

    client, reflecting on [Hera]'s ongoing assistance

    client, reflecting on [Hera]'s ongoing assistance

    1 week ago
    1 week ago

    You and your agency have been nothing but a godsend.”

    You and your agency have been nothing but a godsend.”

    client's son, thanking [Hera] for help with his mother's care

    client's son, thanking [Hera] for help with his mother's care

    1 week ago
    1 week ago

    You're always encouraging in your emails, which is always very helpful, when people are encouraging. So, I do really appreciate you checking in on us.”

    You're always encouraging in your emails, which is always very helpful, when people are encouraging. So, I do really appreciate you checking in on us.”

    client's daughter

    client's daughter

    1 week ago
    1 week ago

    Great job, I appreciate it, it really helps”

    Great job, I appreciate it, it really helps”

    client's niece, on [Hera]'s coordination of her uncle's care

    client's niece, on [Hera]'s coordination of her uncle's care

    1 week ago
    1 week ago

    Sometimes we're taking up your personal time, but we appreciate you so much.”

    Sometimes we're taking up your personal time, but we appreciate you so much.”

    client's family member, after [Hera] helped resolve transportation scheduling issues

    client's family member, after [Hera] helped resolve transportation scheduling issues

    1 week ago
    1 week ago

    I think you're more busy than he is, and you are always reaching me, and that's very nice. So… I appreciate it.”

    I think you're more busy than he is, and you are always reaching me, and that's very nice. So… I appreciate it.”

    client, praising how consistently [Hera] follows up with him

    client, praising how consistently [Hera] follows up with him

    1 week ago
    1 week ago

    You're so helpful and so patient.”

    You're so helpful and so patient.”

    client, after [Hera] helped her troubleshoot a confusing online payment issue

    client, after [Hera] helped her troubleshoot a confusing online payment issue

    1 week ago
    1 week ago

    Thanks to you, you know, you found him someone.”

    Thanks to you, you know, you found him someone.”

    client's daughter, after months of trying to get her father in with a rheumatologist

    client's daughter, after months of trying to get her father in with a rheumatologist

    1 week ago
    1 week ago

    We appreciate it so much because we had such a lousy year and a half, and just to have someone that gives a damn that we're breathing is fabulous.”

    We appreciate it so much because we had such a lousy year and a half, and just to have someone that gives a damn that we're breathing is fabulous.”

    client, praising [Hera]'s care and support

    client, praising [Hera]'s care and support

    1 week ago
    1 week ago

    I've noticed there's a more calm since you guys come in.”

    I've noticed there's a more calm since you guys come in.”

    care coordinator at partner agency, describing client's improvement since [Hera] began working with her

    care coordinator at partner agency, describing client's improvement since [Hera] began working with her

    1 week ago
    1 week ago

    I can't thank you enough. This is a long haul, and I feel terrible. You know, I know you're working very hard.”

    I can't thank you enough. This is a long haul, and I feel terrible. You know, I know you're working very hard.”

    client, amid ongoing benefits troubles

    client, amid ongoing benefits troubles

    1 week ago
    1 week ago

    You do a great job with her. She doesn't even really talk to me, so… it's all you.”

    You do a great job with her. She doesn't even really talk to me, so… it's all you.”

    partner care coordinator from an outside home care agency, on [Hera]'s work with the client

    partner care coordinator from an outside home care agency, on [Hera]'s work with the client

    1 week ago
    1 week ago

    I was shocked that it went so fast. I was very pleased.”

    I was shocked that it went so fast. I was very pleased.”

    client, on how quickly [Hera] processed the paperwork

    client, on how quickly [Hera] processed the paperwork

    1 week ago
    1 week ago

    You're so good. You talk about me being good, you're the one that's good, I swear.”

    You're so good. You talk about me being good, you're the one that's good, I swear.”

    client, praising [Hera]'s help with care planning

    client, praising [Hera]'s help with care planning

    1 week ago
    1 week ago

    I think you just did a brilliant job on the work.”

    I think you just did a brilliant job on the work.”

    client's wife

    client's wife

    1 week ago
    1 week ago

    I think you guys are terrific.”

    I think you guys are terrific.”

    client, while suggesting a friend's mother reach out to [Hera] for help

    client, while suggesting a friend's mother reach out to [Hera] for help

    2 weeks ago
    2 weeks ago

Barbara's story

Barbara's story

Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.

Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.

Before going home

Before going home

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks

The first weeks

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after

Everything after

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.

From families and doctors that refer to us

“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”

Glyn

Sister

Common Questions

What is Hera, and how do they help my family?

Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.

If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.

This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.

How do I know if my parent qualifies?

Your parent qualifies for Hera if they meet three criteria:

  1. They have Original Medicare (not Medicare Advantage)

  2. They live in a state Hera currently serves: New York, California, Texas, Florida, New Jersey, Maryland, Pennsylvania, or Massachusetts

  3. They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)

Not sure if your parent fits? Schedule a complimentary consultation and we’ll verify their eligibility at no cost and no commitment. Even if your parent doesn’t qualify, we are happy to point you toward other resources that might help.

Call us at 332-203-2533 or fill out our contact form to get started.

How much will this cost me?

90% of Hera clients pay $0 out of pocket.

Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).

If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.

During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.

If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.

How often are we allowed to reach out to our Hero?

There's no limit!

Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.

Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.

For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.

How much does a geriatric care manager cost?

Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.

Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and

doctors that refer to us

“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”

Glyn

Sister

“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”

Dr. Frey

Geriatric Medicine

“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”

Ellen

80 year old living alone

Before going home

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.

The first weeks

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.

Get your loved one a dedicated geriatric care manager

Get your loved one a dedicated geriatric care manager

Get your loved one a dedicated geriatric care manager